1. What is Text Message in a ChatBot?

Text Message

A Text message in a chatbot refers to a written message that is sent or received by a user in a chatbot interface.

In a chatbot, text messages play a crucial role in facilitating communication between the user and the chatbot. The user can use text messages to interact with the chatbot, ask questions, receive answers, or navigate the chatbot's features and options. On the other hand, the chatbot uses text messages to respond to the user's requests, provide information, or guide the user through the chatbot experience.

The "body" of a text message in a chatbot refers to the main content or message that is being conveyed within the text message. The limitation of characters in the Body is 1024 characters.

Detailed Properties consist of:

Keywords to match: A specific set of keywords or commands that are used to trigger the display of an interactive message. For example, a chatbot could respond to keywords such as "schedule appointment" or "book appointment" by displaying an interactive message with options for scheduling an appointment.

Identifiers: Identifiers in a chatbot is unique values or labels used to identify and distinguish specific elements of a chatbot. They are used to keep track of different components of the chatbot, such as specific messages, user interactions, or pieces of data.

Next Identifiers: This could refer to an identifier or piece of information that helps the chatbot understand which future message or conversation topic the user is connected the button.

Message Order: If a user sends multiple messages in once / or the response to button has multiple messages, the chatbot respond to each message in order by preference the order given by user.