2. What is the use of Custom Fields in WhatsTool Business?

Custom fields are additional fields that businesses can use to collect and store specific information about their customers or orders.

Here are some of the main uses of custom fields in the context of WhatsApp Business:

Collect Additional Information: Custom fields can be used to collect additional information about customers or orders that may not be available by default in WhatsApp Business. For example, you can create a custom field to collect the customer's address, order number, or other relevant information that is specific to your business.

Improve Customer Service: By collecting additional information about your customers or orders, you can provide better and more personalized service to your customers. For example, if you know the customer's order history, you can provide more targeted recommendations or resolve issues more quickly.

Filter the Chats: Custom fields helps to search and filter the Chats That allow you to categorize chats based on different criteria, such as customer's address, order number, or other relevant information that is specific to your business.

Overall, custom fields can be a powerful tool for businesses to collect and organize additional information about their customers and orders, which can help them to provide better service, streamline workflows, and ultimately improve their bottom line.