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2. How to re-assign a chat?

To re-assign a chat to a different agent in WhatsTool Business Chat section, you can follow these steps:

  • Open the WhatsTool Business application on your device and navigate to the Chat section.

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  • Find the chat that you want to re-assign to a different agent.

  • Once you've opened the chat, look for the "Assigned Team Memeber" click on "Unasign" icon, which is usually located in the top right corner of the chat window.

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  • Click on "Click to assign new team member" open the list of available Team Memeber.

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  • Select the Team Member that you want to re-assign the chat to from the list of available Team Memeber.

  • After selecting the new Team Memeber, the chat will be automatically re-assigned to that Team Memeber.

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