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11. How to increase the messsaging limit ?

Increasing Your Limit

Each time you initiate a new conversation with a unique customer we will determine if your limit should be increased. This determination is based on the following criteria:

  • your phone number status is Connected.

  • your phone number quality rating is Medium or High.

  • in the last 7 days you have initiated X or more conversations with unique customers, where X is your current messaging limit divided by 2

If you meet all conditions, we will increase your messaging limit by one level in 24 hours.

The messaging limit is the maximum number of business-initiated conversations that you can initiate using each of your phone numbers in a rolling 24-hour period.

The following are the different messaging limits for business-initiated conversations that a phone number can have with unique customers in a 24-hour period .

  • TIER-1 - 250 message / day
  • TIER-2 - 1K message / day
  • TIER-3 - 10K message / day
  • TIER-4 - 100K message / day
  • TIER-5 - UNLIMITED message / day

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