7.What is the “Contain words” option and how to use it?

Contain words

"Contain words" in the context of chatbots usually refers to specific keywords or phrases that a chatbot is programmed to recognize within user inputs. These keywords or phrases are used to trigger certain actions, responses, or branches in the conversation flow. Essentially, the chatbot is designed to understand when the user's message contains these specific words and responds accordingly.

Step 1. Go to Automation and select the ChatBot.

Step 2. Select the interactive message.

Step 3. Enter the word from the phrase of "keyword to match" and click on save.